Shipping policy
Shipping Policy
Last updated: October 14, 2026
Thank you for choosing Metavia. We strive to process and ship your order as quickly as possible.
Order Processing
Orders are processed within 1 to 3 business days after payment is received. You will receive a confirmation email with a tracking number as soon as your package is shipped.
Estimated Delivery Times
- United States / Canada: 5 to 10 business days
- Metropolitan France: 5 to 10 business days
- European Union: 7 to 14 business days
- United Kingdom: 7 to 14 business days
- Rest of the world: 10 to 21 business days
These times are estimates and may vary depending on the carrier, customs procedures, and logistics conditions.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you confirm your order. Free shipping offers may be available under certain conditions (minimum order amount, ongoing promotions).
Order Tracking
Once your order is shipped, you will receive an email with a tracking link. You can track your package at any time.
Customs Duties and Taxes
For deliveries outside the European Union, customs duties and local taxes may apply upon receipt of the package. These fees are the responsibility of the recipient and are not included in the price shown on our website.
Delivery Issues
If your package has not arrived within the estimated time, or if you notice any damage upon receipt, please contact us as soon as possible:
- Email: buisnessinquirieme@gmail.com
- Phone: +1 929-360-4895
We will do our best to resolve the issue promptly.